{"id":5163,"date":"2022-08-20T12:24:34","date_gmt":"2022-08-20T12:24:34","guid":{"rendered":"https:\/\/mcakey.com\/fale-conosco\/"},"modified":"2026-07-14T13:22:06","modified_gmt":"2026-07-14T13:22:06","slug":"entre-em-contato","status":"publish","type":"page","link":"https:\/\/mcakey.com\/pt-pt\/entre-em-contato\/","title":{"rendered":"Fale conosco"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5163\" class=\"elementor elementor-5163 elementor-1085\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14a94fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14a94fc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b43e05\" data-id=\"8b43e05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-093d3cc elementor-widget elementor-widget-heading\" data-id=\"093d3cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contate o Suporte da MCAKey<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dabc9eb elementor-widget elementor-widget-text-editor\" data-id=\"dabc9eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O suporte da MCAKey est\u00e1 dispon\u00edvel de tr\u00eas formas \u2014 chat ao vivo, WhatsApp e e-mail. Pessoas reais respondem todas as mensagens. O suporte da MCAKey responde \u00e0 maioria das solicita\u00e7\u00f5es em 1 a 4 horas (na maioria das vezes em menos de uma hora). Escolha o canal que for mais f\u00e1cil para voc\u00ea e responderemos rapidamente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-394b5ce etheme-elementor-widget-loaded elementor-widget elementor-widget-html\" data-id=\"394b5ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"mca-contact-wrap\">\r\n \r\n  <!-- CHANNELS -->\r\n  <div class=\"mca-page-section\" style=\"margin-top:40px\">\r\n    <div class=\"mca-card-grid\">\r\n \r\n      <div class=\"mca-contact-card\">\r\n        <span class=\"mca-contact-badge\">Resposta mais r\u00e1pida<\/span>\r\n        <div class=\"mca-contact-icon\">\r\n          <svg width=\"26\" height=\"26\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#1E90FF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 15a2 2 0 01-2 2H7l-4 4V5a2 2 0 012-2h14a2 2 0 012 2z\" \/><\/svg>\r\n        <\/div>\r\n        <h3>Chat ao Vivo<\/h3>\r\n        <p>A forma mais r\u00e1pida de contatar o suporte da MCAKey. Clique no \u00edcone do chat na parte inferior direita de qualquer p\u00e1gina. Se estivermos offline, deixe uma mensagem e responderemos.<\/p>\r\n       <a href=\"javascript:void(0)\" onclick=\"if(window.$chatwoot){window.$chatwoot.toggle(&apos;open&apos;);}else{var t=setInterval(function(){if(window.$chatwoot){window.$chatwoot.toggle(&apos;open&apos;);clearInterval(t);}},300);}\" class=\"mca-btn-dark\" style=\"margin-top:auto\">Iniciar Chat<\/a>\r\n      <\/div>\r\n \r\n      <div class=\"mca-contact-card\">\r\n        <span class=\"mca-contact-badge\">Problemas urgentes<\/span>\r\n        <div class=\"mca-contact-icon\">\r\n          <svg width=\"26\" height=\"26\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#25D366\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 11.5a8.38 8.38 0 01-.9 3.8 8.5 8.5 0 01-7.6 4.7 8.38 8.38 0 01-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 01-.9-3.8 8.5 8.5 0 014.7-7.6 8.38 8.38 0 013.8-.9h.5a8.48 8.48 0 018 8v.5z\" \/><\/svg>\r\n        <\/div>\r\n        <h3>WhatsApp<\/h3>\r\n        <p>Ideal para compartilhar capturas de tela de erros ou acompanhar um problema em aberto. Entre em contato diretamente com o suporte da MCAKey pelo WhatsApp para a resolu\u00e7\u00e3o mais r\u00e1pida de pedidos urgentes.<\/p>\r\n        <a href=\"https:\/\/wa.me\/17163064665\" target=\"_blank\" rel=\"noopener\" class=\"mca-btn-dark\" style=\"margin-top:auto\">+1 716 306 4665<\/a>\r\n      <\/div>\r\n \r\n      <div class=\"mca-contact-card\">\r\n        <span class=\"mca-contact-badge\">Solicita\u00e7\u00f5es detalhadas<\/span>\r\n        <div class=\"mca-contact-icon\">\r\n          <svg width=\"26\" height=\"26\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#0D3B2E\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\" \/><polyline points=\"22,6 12,13 2,6\" \/><\/svg>\r\n        <\/div>\r\n        <h3>E-mail<\/h3>\r\n        <p>Melhor para perguntas n\u00e3o urgentes, consultas sobre pedidos em volume, solicita\u00e7\u00f5es de consultoria ou qualquer assunto que exija uma resposta escrita detalhada. O suporte da MCAKey visa responder em at\u00e9 4 horas.<\/p>\r\n        <a href=\"mailto:support@mcakey.com\" class=\"mca-btn-dark\" style=\"margin-top:auto\">support@mcakey.com<\/a>\r\n      <\/div>\r\n \r\n    <\/div>\r\n  <\/div>\r\n \r\n  <!-- WHAT TO EXPECT -->\r\n  <div class=\"mca-page-section\">\r\n    <h2>O Que Esperar do Suporte da MCAKey<\/h2>\r\n    <p>N\u00e3o utilizamos um sistema de tickets no qual sua mensagem desaparece por dias. A maioria das solicita\u00e7\u00f5es \u00e9 respondida em 1 a 4 horas. Em hor\u00e1rios de pico, respostas por e-mail podem levar at\u00e9 24 horas \u2014 mas responderemos.<\/p>\r\n    <p>Ao entrar em contato, inclua seu n\u00famero de pedido se a pergunta for sobre uma compra, o nome do produto e a mensagem de erro que est\u00e1 vendo, e uma captura de tela se relevante \u2014 isso acelera significativamente o processo. Quanto mais detalhes fornecer desde o in\u00edcio, mais r\u00e1pido resolveremos.<\/p>\r\n  <\/div>\r\n \r\n  <!-- WHAT WE COVER -->\r\n  <div class=\"mca-page-section\">\r\n    <h2>O Que o Suporte da MCAKey Aborda<\/h2>\r\n    <div class=\"mca-cover-list\">\r\n      <div class=\"mca-cover-item\"><div class=\"mca-cover-dot\"><\/div><p><strong>Problemas de entrega<\/strong> \u2014 chave n\u00e3o recebida, chave errada enviada, solicita\u00e7\u00f5es de reenvio<\/p><\/div>\r\n      <div class=\"mca-cover-item\"><div class=\"mca-cover-dot\"><\/div><p><strong>Suporte de ativa\u00e7\u00e3o <\/strong>\u2014 chave n\u00e3o funciona, ajuda com ativa\u00e7\u00e3o por telefone, gera\u00e7\u00e3o de CID<\/p><\/div>\r\n      <div class=\"mca-cover-item\"><div class=\"mca-cover-dot\"><\/div><p><strong>Perguntas antes da compra<\/strong> \u2014 qual produto \u00e9 adequado para sua configura\u00e7\u00e3o, orienta\u00e7\u00e3o sobre licenciamento<\/p><\/div>\r\n      <div class=\"mca-cover-item\"><div class=\"mca-cover-dot\"><\/div><p><strong>Consultas comerciais e em volume<\/strong> \u2014 pre\u00e7os para grandes quantidades, requisitos de fatura, pedidos recorrentes<\/p><\/div>\r\n      <div class=\"mca-cover-item\"><div class=\"mca-cover-dot\"><\/div><p><strong>Consultoria em licenciamento Microsoft <\/strong>\u2014 escolha do produto certo para implanta\u00e7\u00e3o empresarial<\/p><\/div>\r\n      <div class=\"mca-cover-item\"><div class=\"mca-cover-dot\"><\/div><p><strong>D\u00favidas sobre antiv\u00edrus<\/strong> \u2014 instala\u00e7\u00e3o, ativa\u00e7\u00e3o e solu\u00e7\u00e3o de problemas para produtos suportados<\/p><\/div>\r\n      <div class=\"mca-cover-item\"><div class=\"mca-cover-dot\"><\/div><p><strong>Gerenciamento de pedidos e contas<\/strong> \u2014 c\u00f3pias de faturas, hist\u00f3rico de pedidos, altera\u00e7\u00f5es de e-mail<\/p><\/div>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <!-- COMPANY INFO -->\r\n  <div class=\"mca-contact-company\">\r\n    <h2>Informa\u00e7\u00f5es da Empresa<\/h2>\r\n    <p><strong>MCAKey LLC<\/strong><br>Registrada em Montana, Estados Unidos<br>1001 S. Main St. STE 500, Kalispell, Montana 59901, EUA<\/p>\r\n    <p>E-mail: <a href=\"mailto:support@mcakey.com\">support@mcakey.com<\/a><br>Telefone \/ WhatsApp: <a href=\"https:\/\/wa.me\/17163064665\" target=\"_blank\" rel=\"noopener\">+1 716 306 4665<\/a><\/p>\r\n    <p style=\"margin-top:12px;font-size:13px;opacity:0.7\">Parceira Microsoft Certificada \u2014 verific\u00e1vel no <a href=\"https:\/\/marketplace.microsoft.com\/en-us\/partners\/c2eb5514-018c-47fc-a643-c541042651f5\/overview\" target=\"_blank\" rel=\"noopener\">Microsoft AppSource<\/a><\/p>\r\n    <div class=\"mca-social-row\">\r\n      <a href=\"https:\/\/www.facebook.com\/MCAKey.Official\/\" target=\"_blank\" rel=\"noopener\" class=\"mca-social-btn\">\r\n        <svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M18 2h-3a5 5 0 00-5 5v3H7v4h3v8h4v-8h3l1-4h-4V7a1 1 0 011-1h3z\" \/><\/svg>Facebook\r\n      <\/a>\r\n      <a href=\"https:\/\/www.instagram.com\/mcakey_llc\" target=\"_blank\" rel=\"noopener\" class=\"mca-social-btn\">\r\n        <svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"2\" y=\"2\" width=\"20\" height=\"20\" rx=\"5\" ry=\"5\" \/><path d=\"M16 11.37A4 4 0 1112.63 8 4 4 0 0116 11.37z\" \/><line x1=\"17.5\" y1=\"6.5\" x2=\"17.51\" y2=\"6.5\" \/><\/svg>Instagram\r\n      <\/a>\r\n    <\/div>\r\n  <\/div>\r\n \r\n<\/div>\r\n \r\n<style>\r\n.mca-contact-wrap .mca-card-grid{align-items:stretch}\r\n.mca-contact-card{background:#fff;border:1.5px solid #EEEEEE;border-radius:14px;padding:32px 28px;flex:1;min-width:240px;display:flex;flex-direction:column;position:relative;transition:all .2s ease}\r\n.mca-contact-card:hover{border-color:var(--e-global-color-primary);box-shadow:0 8px 28px rgba(30,144,255,0.09);transform:translateY(-3px)}\r\n.mca-contact-badge{position:absolute;top:16px;right:16px;background:rgba(127,216,32,0.12);color:var(--e-global-color-secondary);font-size:10px;font-weight:800;padding:4px 10px;border-radius:20px;text-transform:uppercase;letter-spacing:0.04em}\r\n.mca-contact-icon{width:52px;height:52px;border-radius:14px;display:flex;align-items:center;justify-content:center;margin:0 0 16px}\r\n.mca-contact-card h3{font-size:18px;font-weight:800;color:var(--e-global-color-secondary);margin-bottom:10px}\r\n.mca-contact-card p{font-size:14px;color:rgba(26,26,26,0.65);line-height:1.75;margin-bottom:20px;flex:1}\r\n.mca-cover-list{display:flex;flex-direction:column;gap:0}\r\n.mca-cover-item{display:flex;align-items:flex-start;gap:12px;padding:12px 0;border-bottom:1px solid #F0F0F0}\r\n.mca-cover-item:last-child{border-bottom:none}\r\n.mca-cover-dot{width:8px;height:8px;background:var(--e-global-color-accent);border-radius:50%;flex-shrink:0;margin-top:5px}\r\n.mca-cover-item p{font-size:14px;color:rgba(26,26,26,0.7);margin:0;line-height:1.6}\r\n.mca-cover-item strong{color:var(--e-global-color-secondary)}\r\n.mca-contact-company{background:var(--e-global-color-secondary);border-radius:14px;padding:36px 40px;margin:0 20px 64px;max-width:1020px;margin-left:auto;margin-right:auto}\r\n.mca-contact-company h2{color:#fff;font-size:20px;font-weight:800;margin-bottom:16px}\r\n.mca-contact-company p{color:rgba(255,255,255,0.72);font-size:14px;line-height:1.8;margin-bottom:8px}\r\n.mca-contact-company a{color:var(--e-global-color-accent);text-decoration:none}\r\n.mca-social-row{display:flex;gap:12px;margin-top:20px;flex-wrap:wrap}\r\n.mca-social-btn{display:flex;align-items:center;gap:8px;padding:10px 16px;border-radius:8px;background:rgba(255,255,255,0.1);color:#fff !important;-webkit-text-fill-color:#fff !important;font-size:13px;font-weight:600;text-decoration:none;transition:background .2s ease}\r\n.mca-social-btn:hover{background:rgba(127,216,32,0.2);color:var(--e-global-color-accent) !important;-webkit-text-fill-color:var(--e-global-color-accent) !important}\r\n@media(max-width:767px){\r\n  .mca-contact-company{padding:24px 20px;margin:0 0 40px}\r\n  .mca-contact-card{min-width:100%}\r\n}\r\n<\/style>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Fale conosco Suporte ao cliente Se voc\u00ea tiver alguma d\u00favida ou preocupa\u00e7\u00e3o, por favor, n\u00e3o hesite em nos contatar: E-mail: support@mcakey.com WhatsApp : +1 (716)&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5163","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mcakey.com\/pt-pt\/wp-json\/wp\/v2\/pages\/5163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mcakey.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mcakey.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mcakey.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mcakey.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=5163"}],"version-history":[{"count":0,"href":"https:\/\/mcakey.com\/pt-pt\/wp-json\/wp\/v2\/pages\/5163\/revisions"}],"wp:attachment":[{"href":"https:\/\/mcakey.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=5163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}